TERMS & CONDITIONS

About Us 

This web site is owned and operated by Dunbar Costumes Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:


Dunbar Costumes Ltd
2 to 4 Pentrebane Street Caerphilly CF83 1FR United Kingdom
Phone: 02920 869101
Email: sales@dunbarcostumes.co.uk


Making A Purchase 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Credit / Debit Card payments are processed through PAYPAL (You do not need to have an account with Paypal to make a Card payment) 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Every effort is made to reproduce colours on the site as accurately as possible: different computers reproduce colours in slightly different ways and so exact colour matches are not possible over the Internet. Because of the type of products we offer, there can be minor variations in colour and style from the descriptions and pictures on the website.

Delivery Schedule:

WHEN WILL I RECEIVE MY ORDER?

We AIM to DESPATCH all orders within 48 hours of receipt of payment – Depending upon which posting method has been requested, delivery usually takes 1 – 3 days after dispatch. If you have selected an item that is not in stock we will try to contact you as quickly as we can. We will try to do this within 48 hours (except on weekends and bank/public holidays when we normally do not work). At busy times of the year including prior to Halloween and Christmas we cannot guarantee to contact you within this time. Please note, we do not despatch items on Saturday’s, Sunday’s & Bank Holidays. Orders placed after 12.00 Noon Friday may not be despatched until the following Monday. All the products on the website are subject to availability. We do not guarantee that all items shown on the website are in stock and are available and ready for dispatch. Display of an item on the website is not an indication that the item is in stock. 

Important: A number of LEG AVENUE items are not kept in stock by ourselves, and are ordered direct from the European distributor – these items state “Please allow 3 to 5 days for delivery of this item”.

Outside the UK (INTERNATIONAL) – Please allow 5 to 7 days for delivery.

 

Orders placed using the store pick up method are subject to our online terms and conditions.

Tax Charges 

ALL prices shown INCLUDE VAT at 20%

VAT Registration number is 850 6511 40

Credit Card Security 

All Credit / Debit Cards payments are processes through PAYPAL

Guarantee 

All images shown on our web site are supplied to us by the various manufacturer of the respective products. Please note that images on the web site may vary from that shown on the product supplied. These changes should not alter the quality or product supplied. We reserve the right to change images without prior notice.

Reaching Us 

If you need to reach us, please email us at sales@dunbarcostumes.co.uk , alternatively, you can call on 02920 869101 Monday – Thursday 9.30am to 5.00pm Friday 9.30am – 4.30pm (International +44 02920 869101) or write to us at 2 to 4 Pentrebane Street, Caerphilly, CF83 1FR, United Kingdom

Privacy Policy 

Dunbar Fancy Dress Costumes do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy 

RETURNS / EXCHANGES:

Items MUST be returned to our warehouse within 14 CALENDER DAYS OF RECEIPT (Receipt date is the date that the parcel was signed for). Should an item be returned and received after 14 calendar days, we will have no obligation to refund. If you wish to the item resent to you, we will ask for a nominal fee to cover additional shipping costs.

All items must be returned unused and in a resalable condition. This includes complete original packaging.

Items such as Wigs, Makeup, Teeth, Stockings / Tights or underwear must be returned unopened, opened items will not be refunded.

Please include the returns form, and state if you require a refund or an exchange.

We do not refund return shipping costs, it is your responsibility to return the items to us. We recommend items are retuned using a service offering proof of delivery. We cannot be held responsible if items are lost in transit. 

Any returned goods that we receive which are outside of this Returns Policy will be defined as ‘In Dispute’. Such ‘In Dispute’ items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such ‘In Dispute’ items back to you; otherwise they will be destroyed within 90 calendar days from their receipt back to us.

Refunds will be processed within 7 days of receipt.