RETURNS / EXCHANGES
Items MUST be returned to our warehouse within 14 CALENDER DAYS OF RECEIPT (Receipt date is the date that the parcel was signed for). Should an item be returned and received after 14 calendar days, we will have no obligation to refund. If you wish to the item resent to you, we will ask for a nominal fee to cover additional shipping costs.
All items must be returned unused and in a resalable condition. This includes complete original packaging.
Items such as Wigs, Makeup, Teeth, Stockings / Tights or underwear must be returned unopened, opened items will not be refunded.
Please include the returns form, and state if you require a refund or an exchange.
We do not refund return shipping costs, it is your responsibility to return the items to us. We recommend items are retuned using a service offering proof of delivery. We cannot be held responsible if items are lost in transit.
Any returned goods that we receive which are outside of this Returns Policy will be defined as ‘In Dispute’. Such ‘In Dispute’ items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such ‘In Dispute’ items back to you; otherwise they will be destroyed within 90 calendar days from their receipt back to us.
Refunds will be processed within 7 days of receipt.