 | Terms And Conditions |  |
About Us Dunbar Costumes Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Dunbar Costumes Ltd
Unit H Caerphilly business Park, Van Road,
CF83 3ED United Kingdom
Phone: 02920 882031.
Email: sales@dunbarcostumes.co.uk
VAT No. 850 6511 40
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Credit / Debit Card payments are processed through PAYPAL (You do not need to have an account with Paypal to make a Card payment)
If you are shopping from Europe, North America or Australia / New Zealand, place your order and your credit card company will convert the transaction to your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Delivery Schedule WHEN WILL I RECEIVE MY ORDER?
We AIM to DESPATCH all orders within 48 hours of receipt of payment - Depending upon which posting method has been requested, delivery can take 1 - 3 days after dispatch. If the item ordered is not in stock, you will be contacted within 48 hours via Email. Please note, we do not despatch items on Saturday's, Sunday's & Bank Holidays. Orders placed after 12.00 Noon Friday may not be despatched until the following Monday.
ROYAL MAIL 1st Class Recorded Delivery: Unless otherwise requested, all orders are despatched via Royal Mail 1st Class Recorded Delivery. This service usually takes between 1 & 3 days from date of posting, but can take up to a week in busy periods such as Halloween and Christmas. If you require your order before this time, we would recommend the Special Delivery option.
NEXT DAY DELIVERY: Next Day Delivery ordered must be made by 12.00pm.
Outside the UK (INTERNATIONAL) - We use ParcelForce Euro 48 Service to the following Countries:
Zone A - £20.00:
Belgium
Denmark
France
Germany
Ireland
Netherlands
Zone B - £30.00:
Austria
Greece
Italy
Portugal
Spain
Zone C - £40.00:
Norway
Poland
Sweden
Switzerland
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| Back Orders Although 99% of items listed on our site are IN STOCK, if demand is high, from time to time we may run out of certain items. If this is the case, we will place you item on back order. We will send you an email to confirm this, giving you the option to cancel your order if you would rather not wait. |
Tax Charges ALL prices shown INCLUDE VAT at 15%
VAT Registration number is 850 6511 40 |
| Credit Card Security All Credit / Debit Cards payments are processes through PAYPAL |
Guarantee Accessoreyes:
I do not suffer from any of the following:
Any eye infections (e.g. Conjunctivitis)
Any corneal condition (e.g. Keratitis)
Any allergic eye conditions (e.g. Hay fever)
Any chronic eye conditions (e.g. Glaucoma)
I intend to use Accessoreyes for cosmetic colour change purposes only and not to correct any defect of sight or refractive error.
I have received clear instructions and guidance for the safe wearing, removal and care of my new Colour Eye Accessories.
I have been advised to immediately remove my Colour Eye Accessories if I experience any undue irritation, discomfort, excess watering or redness of the eye.
I understand the need for regular periodic check-ups with an eye care practitioner.
I am over the age of 16.
I understand and acknowledge that Accessoreyes are not classified as medical devices and are governed by the EU Cosmetics Directive; however, in the clinical opinion of the supplier's qualified ophthalmologist, they are only considered suitable:
For those with normal healthy eyes, who can confirm ALL statements above to be true and accurate.
Important
If you are in any doubt whatsoever as to whether Accessoreyes are suitable for you please consult your own medical or eye care practitioner.
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Reaching Us If you need to reach us, please email us at sales@dunbarcostumes.co.uk , alternatively, you can call on 02920 882031 Monday - Thursday 9.30am to 4.00pm Friday 9.30am - 12.00pm (International +44 02920 882031) or write to us at 3 Bartlett Street, Caerphilly, CF83 1JS, United Kingdom
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Privacy Policy Dunbar Fancy Dress Costumes do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy Items MUST be returned to our warehouse within 7 CALENDER DAYS OF RECEIPT (Receipt date is the date that the parcel was signed for).
Should an item(s) not be required, and is returned back to our warehouse between 8 and 30 calendar days from original receipt date by the customer, we will be happy to accept the item(s) back for a refund of goods to the value of 75% of the purchase price (excluding shipping).
Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs.
GOODS RETURN NUMBER
Before returning any item(s) please call us Monday to Thursday 9.30am to 4.00pm & Friday 9.30am to 1.00pm on 02920 882031 to obtain authorisation for returning the item(s), and a GOODS RETURNS NUMBER. The GRN must be included with the returned item; without this, we will not be able to process the return. You will be asked if you prefer a refund or an exchange. In addition to this, you will also be asked to confirm your order number, name & address, so please have these ready.
Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
All items will be inspected on their return to our warehouse.
POSTAGE COSTS
We DO NOT refund shipping costs; it is the Customers responsibility to return the item to us.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
We AIM to make refunds within one week of receipt back to us, though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse.
What we will NOT Refund:
1) Items returned without a Goods Return Number.
2) Items returned longer than 7 Calendar days from date of receipt (see above for items returned between 8 and 30 days).
3) Items that have been Worn / Washed / Torn / Soiled (Signs of Makeup).
4) Items returned without complete undamaged Packaging.
5) Items returned in a Non Resalable condition.
6) Due to hygiene, 'ACCESSOREYES' Contact Lenses, Wigs, Mask, Stockings / Tights, Hats, Tights, Feather Boas,Teeth, Eyelashes, Underwear & Makeup.
7) Merchandise must not be altered in any way including the removal of Labels & Tags.
8) Postage Fees. This includes deliveries that the customer deems 'too late' and is therefore refused by the customer.
9) Costumes that include Tights / Stockings that have been opened & tried on.
Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such 'In Dispute' items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such 'In Dispute' items back to you; otherwise they will be destroyed within 90 calendar days from their receipt back to us.
CAERPHILLY SHOP has a no returns policy
COSTUME EXCHANGE:
Can I exchange my item?
Yes, but you must first contact us as above, within 7 days of receipt to obtain a Goods Return Number. Please include £3.00 to cover the retun postage.
FAULTY GOODS:
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible by calling us Monday to Thursday 9.30am to 4.00pm & Friday 9.30am to 1.00pm 02920 882031 within 7 calendar days from the date of delivery.
Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund.
May we please ask you to additionally note:
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration of the ordered goods.
Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 90 calendar days from their receipt back to us.
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